Children's Bureau
  • - Child Care Development Fund
  • New Whiteland, IN, USA
  • Full Time

Job description  

The CCDF Specialist is responsible for assisting low-income families in obtaining and maintaining childcare vouchers and assistance to allow families to work or attend training and education programs.

 

Here's what you can expect in the way of specific job responsibilities as well as time allocation estimates: 

Childcare Voucher Eligibility Determination (50%)

  • Sincerely help families applying for childcare assistance through interviews and document collection to determine eligibility
  • Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels
  • Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
  • Carefully analyze family needs in order to identify any special circumstances that require additional assistance
  • Accurately maintain and follow wait-list procedures, as needed

 

Childcare Voucher Recertification Support (50%)

  • Evaluate opportunities with other site locations in an integrated support team approach to effectively identify and connect families with the best resources
  • Accommodate family needs and assist families in selecting appropriate providers, if requested
  • Thoroughly maintain orderly and complete records on families receiving assistance; monitor the progress of parents in the job search process
  • Precisely prepare, schedule and mail recertification letters as needed
  • Clearly communicate with parents and child care providers as needed

 

Job requirements

To be successful in this role, you need to have the requisite knowledge, skills and abilities:

  • High School Diploma or GED required
  • Must be at least 21 years old
  • Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
  • Associates or Bachelors' degree a plus
  • Proficient with the Microsoft Office Suite
  • Dependable and punctual
  • Patient with excellent verbal and written communication
  • Ability to work independently or in a team environment
  • Valid driver's license with valid insurance

 

Our ideal CCDF Specialist would carry out their responsibilities while displaying the following key behavioral competencies:

  • Detail Oriented – Follow the detailed standards and requirements of childcare voucher and assistance procedures.
  • Deliberate Consistency – Maintain a steady, methodical pace of work and consistently respond to various work demands throughout each day.
  • Quality Expert – Display diligence for precise and correct documentation and follow through for successful childcare assistance programs.
  • Straightforward Service– Clear communication and response to customer needs and questions.

     

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