Children's Bureau
  • - Shelter
  • Indianapolis, IN, USA
  • Full Time

Job description

This position is critical for providing effective and timely data management, customer service, and case load support to Directors and Staff. 

 

Here's what you can expect in the way of specific job responsibilities as well as time allocation estimates:

Data Management and Tracking (50%)

  • Solicit and input data
  • Complete and submit forms
  • Generate reports

 

Referral Classification (25%)

  • Process and assign DCM referrals to Case Workers

 

Provide Internal and External Customer Service (15%)

  • Direct inquiries to right people
  • Answer questions and provide information and documentation as necessary

 

General Clerical and Admin (10%)

  • Photocopying, faxing, filing, emailing
  • Event planning
  • Support front desk personnel

 

Job requirements

To be successful in this role, you need to have the requisite knowledge, skills and abilities:

  • A high school diploma is required.
  • Must be at least 21 years of age
  • Valid driver's license and car insurance
  • Expert technology skills with mastery of entire Microsoft Suite including Internet and email
  • Clear, effective communications skills
  • Knowledge of and adherence to current confidentiality practices
  • Appreciation for and ability to respond to cultural differences

 

In terms of prior work experience, we prefer that you have worked for a busy, service-oriented or health care organization, although this is not required.

Our ideal Administrative Assistant would carry out their responsibilities while displaying the following key behavioral competencies:

  • Personal accountability to pursue high standards
  • Consistent, orderly approach to the work
  • Helpful, accommodating approach to meeting the needs of internal and external clients
  • Precise and accurate with details, reports and forms
  • Clear, succinct communicator
Children's Bureau
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