Children's Bureau
  • - Child Care Development Fund
  • Indianapolis, IN, USA
  • Full Time

Job Description  

The CCDF program is responsible for assisting low-income families in obtaining and maintaining childcare vouchers and assistance to allow families to work or attend training and education programs.

 

Here's what you can expect in the way of specific job responsibilities as well as time allocation estimates:  

Hotline Responsibilities  (70%)

  • Successfully answer multiple calls and respond to messages/send appointment letters within a 24 hour time period in a friendly and respectful manner
  • Schedule and re-schedule appointments for childcare voucher specialists
  • Correctly enter information into the voucher system databases
  • Efficiently access multiple databases simultaneously (Excel Scheduling System, Access Hotline, and AIS) while speaking with clients
  • Cooperatively work with other site locations in an integrated support team to effectively identify and connect client with appropriate resources.
  • Provide back up assistance for the Scheduling Specialist, Quality Assurance Specialist, Receptionist, Child Care Voucher Specialist and File Specialist
  • Any other duties deemed necessary by the supervisor

 

Childcare Voucher Eligibility/Recertification Support (30%)

  • Assist families applying for childcare assistance through interviews and document collection to determine eligibility
  • Precisely complete intakes for Childcare Voucher Program through obtaining required documentation and calculating relevant financial data including parent co-pay & subsidy levels
  • Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program
  • Thoroughly maintain and complete records on families receiving assistance; monitor the progress of parents in the job search process
  • Clearly communicate with parents and child care providers, as needed

 

Job Requirements

To be successful in this role, you need to have the requisite knowledge, skills and abilities:

  • High School Diploma or GED required
  • Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting
  • Dependable and punctual
  • Patient with excellent verbal and written communication
  • Ability to work independently or in a team environment
  • Valid driver's license with valid insurance

 

Our ideal CCDF Specialist would carry out their responsibilities while displaying the following key behavioral competencies:

 

  • Detail Oriented – Follow the detailed standards and requirements of childcare voucher and assistance procedures.
  • Deliberate Consistency – Maintain a steady, methodical pace of work and consistently respond to various work      demands throughout each day.
  • Quality Expert – Display diligence for precise and correct documentation and follow through for successful childcare assistance programs.
  • Straightforward Service– Clear communication and response to customer needs and questions.
Children's Bureau
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